Rental & Utility Assistance Application Process
This application is available to those who live in the City of Dallas and City of Garland
Please note whether you are seeking rental or utility assistance, we are unable to assist towards past due balances. Payment can only be made towards the current month’s balance. Example: If applying for assistance in the month of September, the only amount that can be owed is September’s balance. All previous balances MUST be paid off prior to submitting an application.
Documents Required:
Photos & Screenshots from your phone will NOT be accepted. Please submit ALL documents in a PDF format. Failure to provide all documentation will result in an automatic denial.
RENTAL ASSISTANCE UTILITY ASSISTANCE
| Photo ID/Driver’s License (all members of the household over 18 yrs. old) | Photo ID/Driver’s License |
| Social Security Card (all members of the household) | Social Security Card |
| Copy of Lease: 1st – 8 pages (Signed) | Copy of Lease: 1st – 8 pages (Signed) |
| Proof of Income (Two Check Stubs) | Proof of Income (Two Check Stubs) |
| Benefit Documents (Food Stamps, SSI, etc.) ~ if applicable | Benefit Documents (Food Stamps, SS, etc.) |
| Late Notice & One Year Ledger | 3 Previous Utility Bills (Current and Last 2 Month’s Bill) |
| Financial Impact Documentation (documentation on what has occurred that is causing you to need assistance) |
Financial Impact Documentation (documentation on what has occurred that is causing you to need assistance) |
Upload your documents
Photos & Screenshots from your phone will NOT be accepted. Please submit documents in a PDF format. If you have these documents in an electronic version, proceed to grant zoom. Click the button above. If you have documents in a hard copy, please utilize the following apps to scan your documents to a PDF format:
1.) Microsoft Office Lens: (Android/Apple)
2.) CamScanner: (Android/Apple)
3.) Adobe Scan: (Android/Apple)
I’VE APPLIED, NOW WHAT?
Submitting an application does NOT guarantee funding. The timeline from application submittal to funding is approximately 2 to 3 weeks.
Funds are reserved once:
- Eligibility is established
- Complete supporting documentation has been submitted and verified
- Funding decision has been made.
Promptly completing your application and uploading all required documents will expedite your application. Due to the volume of applicants, there is no need to call to inquire about the status of your application. You will be contacted as soon as your application is reviewed.
Once your application is reviewed, a case manager will contact you to schedule a phone intake.
Once your interview is complete and qualifying documents are received and approved, Under 1 Roof’s Case Management team will process your application.
If you have general questions, contact [email protected].