Rental, Mortgage, Utility Assistance Application Process

This application is available to those who live in Dallas and Collin County.

WE HAVE REACHED CAPACITY FOR JUNE APPLICATIONS. APPLICATIONS WILL RE-OPEN ON JULY 1, 2024. 

Please note whether you are seeking rental, mortgage, or utility assistance, we are unable to assist towards past due balances. Payment can only be made towards the current month’s balance. Example: If applying for assistance in the month of June, the only amount that can be owed is June’s balance. All previous balances MUST be paid off prior to submitting an application. 

Documents Required:

                             RENTAL/MORTGAGE ASSISTANCE                                                                                                UTILITY ASSISTANCE

Photo ID/Driver’s License (all members of the household over 18 yrs. old) Photo ID/Driver’s License
Social Security Card (all members of the household) Social Security Card
Copy of Lease: 1st – 8 pages (Signed) Copy of Lease: 1st – 8 pages (Signed)
Proof of Income (Two Check Stubs) Proof of Income (Two Check Stubs)
Benefit Documents (Food Stamps, SSI, etc.) ~ if applicable Benefit Documents (Food Stamps, SS, etc.)
Late Notice & One Year Ledger 3 Previous Utility Bills (Current and Last 2 Month’s Bill)
Financial Impact Documentation (documentation on what has occurred that is causing you to need assistance) Financial Impact Documentation (documentation on what has occurred that is causing you to need assistance)

Photos & Screenshots from your phone will NOT be accepted. Please submit ALL documents in a PDF format. If you have documents in a hard copy, please utilize the following apps to scan your documents into a PDF format:

1.) Microsoft Office Lens: (Android/Apple)

Android

Apple

2.) CamScanner: (Android/Apple)

Android

Apple

3.) Adobe Scan: (Android/Apple)

Android

Apple

I’VE APPLIED, NOW WHAT?

Submitting an application does NOT guarantee funding. The timeline from application submission to funding is approximately 2 to 3 weeks.

Once your application is received, a case manager will contact you to schedule an intake interview. Once your intake interview is complete and qualifying documents are received and reviewed, Under 1 Roof’s Case Management team will process your application. 

Due to the volume of applicants, there is no need to call to inquire on the status of your application. You will be notified of your application decision via email. 

If you have any questions, feel free to contact our office at (214)-343-4000 or send an email to: [email protected].

 

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