Rental & Utility Assistance Application Process
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Applications are currently closed.
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Applications for rental assistance will reopen on February 1st, 2025, at 9:00 AM on this page and will close once capacity is reached. Please refresh this page at the time applications open to access the form.
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Please note whether you are seeking rental or utility assistance, we are unable to assist towards past due balances. Payment can only be made towards the current month’s balance. Example: If applying for assistance in the month of February, the only amount that can be owed is February’s balance. All previous balances MUST be paid off prior to submitting an application.​​
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Gross Annual Income Requirements​
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If residing in the City of Garland and seeking rental assistance, please ensure your household's gross annual income does not exceed the 'Very Low 50% Income Limits':
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If residing in Dallas or Collin County and seeking rental assistance, please ensure your household's gross annual income does not exceed the 'Extremely Low 30% Income Limits':
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YOU ARE INELIGIBLE TO APPLY IF:
Your household's gross annual income exceeds the above income limits.
You do not reside in Dallas County or Collin County.
You have received rental or utility assistance from our agency within the last 12 months.
You have a past due balance.
You are seeking assistance with the first month’s rent.
You have a housing voucher or receive DHA/Section 8 assistance.
You have already paid your rent for the current month.​​
Your property management or landlord does not accept rental assistance payments made by check.
ALL DOCUMENTS LISTED BELOW ARE REQUIRED. IF ALL DOCUMENTS ARE NOT SUBMITTED, AN AUTOMATIC DENIAL WILL BE ISSUED.
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Accepted Supporting Documents
RENTAL ASSISTANCE
Photo ID/Driver’s License (All members of the household over 18 yrs. old)
Social Security Card (All members of the household)
Copy of Lease (1st 8 pages - Signed)
Proof of Income for all leaseholders (Two most recent check stubs or one month of bank statements)
Benefit Documents (Food Stamps, SSI, etc.) - if applicable
One Year Ledger (If it's a new lease, may be less than one year)
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Late Notice (if applicable)
Financial Impact Documentation
(Documentation on what has occurred that is causing you to need assistance - personal statements are not accepted)
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Completed PDF Application (This application will only be accepted starting February 1st. Submissions made before that date or after the submission period ends will not be reviewed.)
UTILITY ASSISTANCE
Photo ID/Driver’s License (All members of the household over 18 yrs. old)
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Social Security Card (All members of the household)
Copy of Lease (1st 8 pages - Signed)
Proof of Income for all leaseholders (Two most recent check stubs or one month of bank statements)
Benefit Documents (Food Stamps, SSI, etc.)
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3 Previous Utility Bills (Current and last 2 month's bill)
Financial Impact Documentation
(Documentation on what has occurred that is causing you to need assistance - personal statements are not accepted)
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Completed PDF Application (Applications for utility assistance are currently closed.)
Photos & Screenshots from your phone will NOT be accepted. Please submit ALL documents in a PDF format. If you have documents in a hard copy, please utilize the following apps to scan your documents into a PDF format:
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1.) Microsoft Office Lens: (Android/Apple)
2.) CamScanner: (Android/Apple)
3.) Adobe Scan: (Android/Apple)
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I’VE APPLIED, NOW WHAT?
Submitting an application does NOT guarantee funding. The timeline from application submission to funding is approximately 2 to 3 weeks.
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Once your application is received, a case manager will contact you to schedule an intake interview. Once your intake interview is complete and qualifying documents are received and reviewed, Under 1 Roof’s Case Management team will process your application.
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Due to the volume of applicants, there is no need to call to inquire on the status of your application. You will be notified of your application decision via email.
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For questions, please visit our FAQ. If you need further assistance, contact our office at (214) 343-4000 or email intake@under1roofdallas.org.
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